Policies
Terms of Service
About us
Lola's Lobby is an online fashion brand based in Nigeria, creating made-to-order pieces in Àdìrẹ and Aṣọ-òkè. By using lolaslobby.com or placing an order with us, you agree to these terms.
Orders
Sending an order request through our website, email, WhatsApp or Instagram does not create a purchase. Your order is confirmed only when we have agreed your details, sent your invoice and received full payment.
Prices and payment
Prices are shown in Nigerian naira (₦) and cover the piece only. Delivery fees vary by location and are added to your invoice. Payment instructions are included on your invoice. Production begins once payment is received.
Made to order
Each piece is made in 7 to 10 business days from the date your details and payment are confirmed. Delivery time is added on top and depends on your location.
Measurements
We craft each piece to the measurements you provide. Please measure carefully using our size guide, and contact us if you are unsure. We are not responsible for fit issues caused by incorrect measurements supplied to us.
Colour and character
Àdìrẹ is dyed by hand, so every length is unique. Small variations in colour, pattern and texture from our photographs, or between pieces, are part of the craft and are not faults. Screens also display colour differently.
Delivery
We deliver worldwide and currently do not offer pick-ups. Once your piece is on its way, we share tracking details. Delivery estimates from couriers are not guaranteed, and any customs duties or import taxes are the responsibility of the recipient.
Our designs and images
All designs, photographs, text and branding on this website belong to Lola's Lobby and may not be copied or reused without our written permission.
Governing law
These terms are governed by the laws of the Federal Republic of Nigeria.
Contact
Questions about these terms: hello@lolaslobby.com.
Privacy Policy
What we collect
We only collect what you choose to send us: your email address when you join the Lobby, and the details you share when you order, book an appointment or contact us, such as your name, phone number, delivery address and measurements.
How we use it
We use your details to make and deliver your order, reply to your messages, arrange appointments and, if you joined the Lobby, send you news of collections and fabric drops. We never sell or rent your information.
Services we rely on
Our website is hosted by Cloudflare, which also routes emails sent to hello@lolaslobby.com. Brevo manages newsletter sign-ups and delivers the emails sent from our order and appointment forms. Our fonts are provided by Google Fonts. Messages you send through WhatsApp or Instagram are handled by Meta. Each of these providers processes data under its own privacy policy, and some of them store data outside Nigeria.
How we keep it safe
Our website only loads over an encrypted connection. When you submit the order or appointment form, your details travel over an encrypted connection to our email service, Brevo, which delivers them to our inbox and sends you a confirmation. We do not keep them in a database on our website. The accounts that receive your details are protected with strong passwords and two-step verification, and only our team can access them. We never ask for card or bank details on our website.
How long we keep it
We keep order details for as long as we need them to make, deliver and look after your piece, and for any records the law requires us to keep. You can ask us to delete them at any time.
Cookies and your browser
We do not use advertising or tracking cookies. Our website stores a few small preferences in your own browser: your light or dark mode choice, your chosen currency, the pieces in your bag and whether you have seen our sign-up message. They never leave your device, and you can clear them at any time through your browser settings.
Your rights
Under the Nigeria Data Protection Act 2023, you can ask to see, correct or delete the personal information we hold about you. You can unsubscribe from our emails at any time using the link in any newsletter.
Contact
For any privacy request, email hello@lolaslobby.com.
Refund Policy
Made for you alone
Every Lola's Lobby piece is dyed and crafted to your colour preference and measurements, so we are unable to accept returns or exchanges for a change of mind.
Cancellations
You may cancel for a full refund before your fabric is dyed. Once dyeing has begun, your order cannot be cancelled or refunded.
Fit and alterations
If your piece does not match the measurements you gave us, contact us within 7 days of delivery with photos. We will alter it at no cost to you.
Faults
If your piece arrives with a fault in its making, contact us within 7 days of delivery with photos. We will repair or remake it, or offer a refund if neither is possible.
Delivery fees
Delivery fees are not refundable, except where we are remaking a faulty piece.
How refunds are paid
Approved refunds are paid to your original payment method within 14 business days.
Contact
To start a request, email hello@lolaslobby.com with your name and order details.
Shipping Policy
Where we deliver
We deliver within Nigeria and worldwide. We currently do not offer pick-ups, so every piece is delivered to the address you give us.
When your piece ships
Every piece is made to order. It is dyed and crafted in 7 to 10 business days from when your details are confirmed and your payment is received, then handed to our courier.
Delivery times
Delivery time depends on your location and is added on top of the making time. We share an estimate with your invoice and tracking details as soon as your piece is on its way.
Delivery fees
Prices on our website cover the piece only. Delivery fees vary by location and will be added to your invoice before you pay.
Customs, duties and taxes
Orders delivered outside Nigeria may be charged import duties or taxes by the destination country. These charges are set by local customs and are paid by the recipient.
Your delivery address
Please check your address and phone number carefully. We are not responsible for delays or losses caused by an incorrect address, and redelivery may cost extra.
Lost or damaged parcels
If your parcel arrives damaged or has not arrived within the estimated time, contact us within 7 days of the expected delivery date and we will work with the courier to resolve it.
Contact
For any delivery question, email hello@lolaslobby.com with your name and order details.
Join the Lobby
New collections, fabric drops and first access to limited pieces.
By submitting your email above, you agree to receive recurring marketing emails from Lola's Lobby, including new collections, fabric drops and personalised offers. You can unsubscribe at any time. To learn more, see our Privacy Policy and Terms of Service.